Support and help
FAQs, guides and support whenever you need it
Help centers
Alcover
629632753 motalcover@alcover.cat De dilluns a dissabte de 9 a 13 h i de 16 a 20 hAltafulla
977650280 zonablava@altafulla.cat De dilluns a diumenge de 9 a 21 horesCambrils
977364087 aparcam@aparcam.cat De dilluns a divendres de 8 a 15 hGirona
972426748 zonablavaiverda@ajgirona.cat De dilluns a divendres laborables de 9.30 a 13 h i de 16 a 20 hMontblanc
977862696 oscar17@montblanc.cat De dilluns a dissabte de 9 a 20 hMóra d'Ebre
6300284958 zbmot@moradebre.cat De dilluns a divendres de 9 a 13 h i de 17 a 20 h. Dissabtes de 9 a 13 hPrades
977868302 info@prades.cat De dilluns a diumenge, de 9 a 14 h i de 16 a 20 hReus
977326249 zonablava@reusmobilitat.cat 24/7Salou
679996425 zonablava@salou.cat De dilluns a divendres de 9.30 a 14 h i de 17 a 20 h. Dissabtes de 9.30 a 14:30 hTarragona
977239151 aparcamentstgn@aprcamentstgn.cat De dilluns a divendres de 8:15 a 14:30 hValls
977609083 vias@valls.cat De dilluns a divendres de 9 h a 14 hVila-seca
900920073 ajuntament@vila-seca.cat De dilluns a divendres de 9 a 14 h
FAQ's
Do you have any questions or issues with the app?
Search the municipal directory or the Support section for the municipality where you parked your vehicle or made an electric charge with mot:, and get in touch directly.
Explore the directory
Costs and rates of the services
The app can be downloaded completely free from the application stores (Android and iOS)
Services are priced according to each municipality’s Fiscal Ordinances. No commission or additional cost is applied.
How can I manage a fine?
Paying fines through the app
Enter the required information and cancel your regulated parking fine with just one click.
- Does my municipality allow fine cancellation?
- Check if the municipality where you parked offers this service by visiting the Municipalities section with the "Fine management" filter activated.
- What do I need?
- A valid credit or debit card and the fine notice number.
- Where can I find the fine notice number?
- You’ll find it on the ticket you received. If you're having trouble locating it, you can contact the support centre of the municipality that issued the fine.
- Is there any additional cost?
- Cancelling a fine notice is a free procedure.
- What if I have an issue during the payment process?
- If you experience any issues or have questions, contact your support centre.
- How can I confirm that the fine has been paid successfully?
- Once the online payment is complete, you can check the status of the fine notice. Simply restart the cancellation process and the system will let you know if it has already been cancelled.
- What if I have an issue during the payment process?
- If you experience any issues, you can contact your local support centre for assistance.
Are you a municipality and want to offer Mot to your citizens?
If you are a local council and are interested in implementing the mot: app to manage regulated parking zones, contact BASE–Gestió d’ingressos via email at ens@appmot.cat.
What is mot:?
mot: is a public mobility solution promoted by the Provincial Council of Tarragona and managed by BASE–Gestió d’ingressos. It serves municipalities in the Camp de Tarragona, Terres de l’Ebre, Baix Penedès, and Girona regions.
With mot: you can park or charge your electric vehicle in the municipality. Access mobility services and real-time information. All from your phone, making your journeys increasingly easier, faster, and more efficient.
Move around the territory easily, efficiently, and sustainably.